Shipping policy
Last updated: July 5, 2026
Thank you for shopping with Matcha Lab.
We carefully prepare and ship authentic Kyoto Uji matcha directly from Japan to customers around the world.
Order Processing
Orders are typically processed within 1 -3 business days after payment has been successfully confirmed.
Processing times may be longer during Japanese public holidays, periods of high demand, or when additional preparation is required.
Shipping
We currently ship internationally from Japan.
A flat-rate shipping fee of €6 applies to eligible international orders unless otherwise stated at checkout.
Shipping charges are displayed before you complete your purchase.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Estimated Delivery Times
Delivery times vary depending on the destination country, customs procedures, and the shipping carrier.
Estimated delivery dates are provided for reference only and are not guaranteed.
Matcha Lab is not responsible for delivery delays caused by customs inspections, severe weather, transportation disruptions, or circumstances beyond our reasonable control.
Customs Duties and Import Taxes
Your order may be subject to customs duties, VAT, import taxes, customs clearance fees, or other charges imposed by the destination country.
These charges are separate from the shipping fee paid at checkout and are determined by the customs authorities of the destination country.
Unless otherwise stated at checkout, any applicable customs duties, VAT, import taxes, or customs clearance fees are the responsibility of the customer.
Customers are also responsible for ensuring that the products ordered comply with the import regulations of their country.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Matcha Lab cannot be responsible for packages that are delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
If an order is returned to us for this reason, additional shipping charges may apply before the order can be reshipped.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us through our Contact page within 7 days of the expected delivery date.
To help us investigate the issue, please include:
- Your order number
- A description of the issue
- Photographs of the package and product, if applicable
We will work with the shipping carrier to investigate the matter and provide an appropriate solution whenever possible.
Food Products
As matcha is a food product, opened or unsealed items cannot be returned for hygiene and food safety reasons.
For more information regarding returns, refunds, and your rights as a consumer, please refer to our Refund Policy.
Contact
If you have any questions regarding shipping or delivery, please contact us through our Contact page.