Privacy policy
Last updated: July 5, 2026
Matcha Lab respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
Information We Collect
When you use our website, we may collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Order information
- Payment information processed securely through our payment providers
- Technical information such as IP address, browser type, and device information
We do not store your complete payment card information.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate regarding your purchases
- Improve our website and customer experience
- Comply with legal obligations
- Prevent fraud and protect our business
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and ensure the proper operation of our online store.
You may disable cookies through your browser settings, although some features of the website may not function correctly.
Third-Party Services
We use trusted third-party services to operate our online store, including Shopify and payment providers.
These providers may process your personal information only as necessary to provide their services.
For more information about Shopify's privacy practices, please visit:
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the Internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, including countries within the European Economic Area (EEA), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your personal information
To exercise these rights, please contact us using the information below.
International Transfers
Your information may be processed in countries outside your country of residence, including by trusted service providers such as Shopify.
Where required, appropriate safeguards are implemented to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated revision date.
Contact
If you have any questions regarding this Privacy Policy, please contact us through our Contact page.